Director, Sales Enablement

The Director of Sales Enablement, as part of the Go-to-Market Organization, will develop and implement company-wide strategy programs that deliver an exciting, positive and seamless employee experience that specifically aligns to our corporate imperatives and subsequent OKRs. As Smartsheet’s Sales Enablement Director, you will also direct and oversee the Sr. Regional Enablement Managers team and a team of Knowledge Managers and Instructional Designers to ensure maximum effectiveness of the sales force ability to consume and retain learnings that drive revenue . You will ensure readiness, support high performance across sales organizations, and establish procedures and guidelines for assessing the quality of training and make high-level changes if standards are not met or skill or knowledge gaps are identified. In this position, you will apply a forward-thinking, employee-centric approach to make employee learning programs a competitive differentiator.

This role reports directly to the Vice President of Sales Enablement.

You Will:

• Work with sales leadership to develop, execute, optimize and assess enablement programs globally
• Serve as a liaison between sales, customer excellence, solution engineering, and product marketing teams to oversee end to end performance of enablement initiatives
• Lead and manage a team of global Regional Enablement Managers, Knowledge Managers and Instructional Designers ensuring learning and development from new product/solution launches to ongoing learnings are established and executed in the field
• Use data to drive better decision making and develop key metrics to review effectiveness of enablement initiatives and ongoing training programs
• Create internal employee research surveys, focus groups, to better understand and assess pain points and gap areas
• Align process & solutions with cross functional teams and ensure global consistency while maintaining local flexibility as needed
• Make recommendations on program changes and conduct cost/benefit analysis of potential operational improvements
• Identify individual and team training needs working with sellers and sales managers - build and execute on plans to fill gaps identified
• Hold Regional Enablement Managers and Knowledge Manager & Instructional Design teams accountable for delivering and measuring outcomes of our sales strategy programs and regional ongoing training initiatives 
• Leverage multiple modalities to drive engagement in learning, in all roles across the GTM Field Operations Organization, (in a 1:1 or 1:Many environments). These include but are not limited to Live Training, eLearning, Virtual Training, Podcasts, Documentation, Best Practices, Case Studies, Success Stories, Role-Playing, Scenarios and Certifications.  

You Have:

• 8+ years of Sales Enablement experience
• 3+ years of global people management experience in a fast-paced environment
• Strong time and program management, teamwork, execution and organizational skills
• Solid and persuasive verbal, written and consulting communication skills, strong presentation skills
• Ability to interact with all levels of the organization, especially senior level leaders
• Strategic thinker with global mindset
• Self-directed, seasoned leader with experience at designing and rapidly implementing new programs
• Proven coaching, developing and people management skills
• Analytical, problem solving and troubleshooting abilities.
• Project management skills and leading cross-functional teams
• Strong SaaS experience
• Bachelor's degree in relevant discipline or equivalent experience

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Department

Rev Ops Enablement

Job Location

Bellevue, WA, USA